Who to contact

Saint Paul Department of Safety and Inspections (DSI)

Rental housing, property conditions and inspection requests

651-266-8989
DSI-InformationAndComplaints@ci.stpaul.mn.us
Official contact page

When to contact: Request an inspection when needed repairs or building conditions remain unresolved. Describe smoke entering the building and ask DSI to evaluate the relevant housing, ventilation, mechanical and Fire Certificate of Occupancy requirements.

What to provide: Property address; dates, times and locations of smoke; what you directly observed; written repair requests and management responses; monitor model and readings with units. Ask for a service-request number, assigned inspector and next step. Describe suspected sources as suspected unless independently documented.

An inspection request is not a finding that a code violation exists. Ask the inspector which requirements apply.

Saint Paul Fire & Emergency Medical Services

Fire questions and fire safety

651-224-7811
Official contact page

When to contact: Use the general number for nonurgent fire-department questions and guidance about recurring outdoor burning. Call 911 for an active fire or immediate danger.

What to provide: Exact location and time, whether burning is active, visible flames or smoke, materials you actually saw, and any threat to people or structures. Request an incident number when a response is logged.

The general office number is not an emergency dispatch line.

Saint Paul non-emergency public safety

Non-emergency dispatch

651-291-1111
Official contact page

When to contact: For a non-emergency public-safety concern, describe the situation and let dispatch route the call. Use 911 if there is an active fire, immediate danger or a medical emergency.

What to provide: Address and precise location of the observed incident, what is occurring now, when it began and your callback information if you choose to provide it. Ask whether an incident number is available.

Minnesota Pollution Control Agency (MPCA)

Environmental complaints

651-296-6300
800-657-3864
Official contact page
Contact / report form

When to contact: Report suspected environmental violations such as recurring waste burning. Ask which agency has jurisdiction and whether the complaint has been referred.

What to provide: Source location, dates and frequency, visible materials if known firsthand, smoke movement, photographs taken safely and existing incident numbers. Distinguish observed combustion from assumptions about the material burned.

For oil or hazardous-material spills and environmental emergencies, MPCA lists the Minnesota Duty Officer at 651-649-5451 or 800-422-0798. This is separate from 911 for immediate danger.

Minnesota Department of Health — Indoor Air Program

Indoor-air guidance

651-201-4601
800-798-9050
health.indoorair@state.mn.us
Official contact page

When to contact: Ask about indoor-air concerns, interpreting consumer measurements and practical exposure-reduction steps.

What to provide: Type and timing of smoke, indoor locations affected, monitor make/model, units and averaging period, ventilation and purifier conditions, and any professional assessment already obtained.

This is a public-health information contact, not a substitute for medical care or a housing-court decision. For outdoor particulate-health questions MDH lists its Health Risk Assessment Unit at 651-201-4899 and health.risk@state.mn.us.

Minnesota Attorney General’s Office

Consumer assistance and tenant reports

651-296-3353
800-657-3787
Official contact page
Contact / report form

When to contact: Report a documented landlord concern or ask whether consumer assistance is appropriate. The complaints page includes a Tenant Report Form.

What to provide: A factual timeline, relevant lease provisions, management correspondence, representations made to you, the remedy requested and prior agency numbers.

The Attorney General cannot act as your private attorney, decide an individual landlord-tenant dispute or guarantee relief. A report does not stop court or lease deadlines.

HOME Line

Confidential tenant legal and organizing assistance

612-728-5767
866-866-3546
Official contact page
Contact / report form

When to contact: Before sending a lease-termination notice, withholding rent, filing a tenant remedy, or responding to possible retaliation. Ask for review of your complete signed lease, including Paragraph 32 and notice provisions.

What to provide: Lease and addenda, a concise timeline, notices and delivery proof, landlord responses, inspection records and your desired outcome. Use HOME Line’s own confidential channel for private documents.

The hotline is confidential. HOME Line says its office does not accept walk-in appointments. Spanish: 612-255-8870; Somali: 612-255-8860; Hmong: 612-255-7104.

Ramsey County Housing Court

Rent escrow and tenant-remedy filing information

651-266-8230
Official contact page

15 W. Kellogg Boulevard, Room 170, Saint Paul, MN 55102

When to contact: Ask about forms, fees or fee-waiver applications, filing and service procedures, hearings, and emergency tenant-remedy procedures.

What to provide: Say whether you are asking about rent escrow, an emergency tenant-remedy action or another tenant remedy; provide any existing case number. Ask what documents and service steps the applicable form instructions require.

Court staff can provide procedural information but cannot tell you whether to terminate a lease or predict the court’s ruling. Contact a tenant lawyer for legal advice.

Rebecca Noecker

Saint Paul Ward 2 Councilmember and City Council President

651-266-8620
ward2@ci.stpaul.mn.us
Official contact page

When to contact: Ask for help coordinating unresolved city-service complaints affecting Waterford Bay and for a written account of responsible departments and next steps.

What to provide: Property address, a concise incident timeline, existing complaint numbers, agencies already contacted, documented responses and the specific follow-up requested.

An elected official can seek agency follow-up; the office does not replace emergency dispatch, an inspector or a court.

Saint Paul City Council

Council office and public hearing comments

651-266-8560
Contact-Council@ci.stpaul.mn.us
Official contact page

When to contact: For council process, relevant public hearings and broader city policy concerns. Start constituent casework with Ward 2.

What to provide: Identify a specific agenda item when commenting on a public hearing. Separate a service complaint from a request for citywide policy or oversight.

The city says Council emails become part of the public record. Do not include private unit information or health records in public testimony. Use the current meeting page for deadlines and participation rules.

Mayor Kaohly Her’s Office

Saint Paul mayor and constituent services

651-266-8510
mayor@stpaul.gov
Official contact page

When to contact: Request coordination or follow-up when several city departments have received documented complaints without a clear resolution path.

What to provide: A brief timeline, existing DSI and public-safety reference numbers, written responses, the current condition and a specific request for an accountable point of contact.

Rafael E. Ortega

Ramsey County Commissioner, District 5

651-266-8361
rafael.e.ortega@ramseycounty.us
Official contact page

When to contact: Ask for help connecting to county public-health, housing and other county services, and coordinating issues involving city and county responsibilities.

What to provide: Waterford Bay’s address, relevant county and city complaint numbers, dates and the particular county assistance requested.

María Isa Pérez-Vega

Minnesota State Representative, District 65B

651-296-9714
rep.maria.isa.perez-vega@house.mn.gov
Official contact page

When to contact: Ask for help with state-agency follow-up or raise state housing and environmental policy concerns.

What to provide: Your address to establish constituency, a short factual summary, MPCA or MDH contact history and the specific assistance sought.

Legislative offices do not decide lease disputes or direct a court outcome.

Sandra L. Pappas

Minnesota State Senator, District 65

651-296-1802
Official contact page

When to contact: Ask for state-agency constituent assistance or raise state tenant-protection and environmental-policy concerns.

What to provide: Address, a concise timeline, state-agency reference numbers and the follow-up requested. Use the official profile’s Mail Form for electronic contact.

The current official profile directs email to a form; no historical email address is assumed current.

Office of Governor Tim Walz and Lt. Governor Peggy Flanagan

State constituent services

651-201-3400
800-657-3717
Official contact page
Contact / report form

When to contact: For unresolved state-agency coordination issues or statewide policy concerns after contacting the responsible agency.

What to provide: A concise account of prior state-agency contacts and reference numbers and the concrete assistance requested.

Betty McCollum

U.S. Representative, Minnesota District 4

651-224-9191
202-225-6631
Official contact page

When to contact: For an actual federal-agency issue or federal housing/environmental policy; local housing inspections and lease disputes normally begin with city/state contacts.

What to provide: Your address, the federal agency and case number if any, and the action requested. Use the office’s help-with-a-federal-agency process when appropriate.

Amy Klobuchar

U.S. Senator for Minnesota

612-727-5220
202-224-3244
Official contact page

When to contact: For federal-agency casework or federal policy concerns, when a federal role is actually involved.

What to provide: The federal agency, issue, existing reference number and requested assistance. Follow the office’s privacy-release requirements for casework.

Tina Smith

U.S. Senator for Minnesota

651-221-1016
202-224-5641
Official contact page

When to contact: For federal-agency casework or federal policy concerns, when a federal role is actually involved.

What to provide: The federal agency, issue, existing reference number and requested assistance. Use the office’s federal-help channel for personal casework.